Welcome to ! Before you begin using our platform and services, it’s important to understand the terms and conditions that apply. These terms form a legally binding agreement between you (referred to as "you" or "your") and (referred to as "", "we", "our", or "us").
By signing up for a account, accessing our platform, or utilizing any services, you acknowledge that you have read, understood, and agreed to be bound by these terms. This agreement also includes any additional terms and policies referenced herein. It is your responsibility to review these terms periodically, as they may be updated or amended from time to time.
If you do not agree with any part of these terms, please refrain from creating an account, accessing our platform, or using our services. Your continued use of services signifies your acceptance and compliance with these terms and any changes made to them.
Investing in Digital Assets is inherently risky due to their highly volatile nature, which can lead to substantial financial losses. It is crucial to evaluate whether participating in such activities is appropriate for your financial situation.
Our Risk Advisory document, which is periodically updated, offers detailed information on the potential risks associated with Services. It is essential to thoroughly read this document, even though it might not cover all possible risks or their implications for your specific circumstances. Having a comprehensive understanding of these risks is necessary before using Services.
We do not serve as your broker, intermediary, agent, or advisor, nor do we have any fiduciary responsibilities towards you concerning any transactions or activities performed using Services. We do not offer investment advice, and our communications should not be construed as such.
It is your responsibility to assess if any investment, strategy, or related transaction fits your personal investment goals, financial situation, and risk tolerance. You bear the responsibility for any losses or liabilities resulting from your decisions. We do not endorse the purchase, sale, or holding of any Digital Asset. Prior to making any investment decisions, you should conduct thorough research and consult with a financial advisor. We are not accountable for any losses incurred from decisions made based on information we provide.
1.1 About Us. is operated by NanoFrontier s.r.o, a company incorporated under the laws of the Czech Republic with registration number 21135401, located at Cimburkova 916/8, Žižkov (Praha 3), 130 00 Praha. We are licensed as a virtual asset service provider, offering cryptocurrency exchange services. Our operations are regulated under the relevant Czech laws and international standards to ensure compliance and security.
1.2 These Terms. These Terms and Conditions outline the rules and guidelines that govern your use of the platform and services. They form a legally binding agreement between you (referred to as "you" or "your") and (referred to as "", "we", "our", or "us").
We strongly advise that you read these Terms carefully. If there is any part of these Terms that you do not understand, please contact us for clarification. Your use of services signifies your acceptance of these Terms.
If specific local terms apply to your use of services based on your jurisdiction, those local terms will take precedence and govern your use of services in conjunction with these Terms.
1.3 Additional Documents. These Terms reference several additional documents that are integral to your use of Services. These include:
a. Our Privacy Policy: This document details how we collect, use, and protect your personal data. It is crucial that all information you provide to us is accurate, up-to-date, and carefully verified before submission. Keeping your data current and correct helps us maintain a secure and efficient service.
b. Our Risk Warning: This document provides essential information on the potential risks associated with using services and dealing in digital assets. It outlines the inherent volatility and risks involved, helping you make informed decisions.
c. The Fee Structure Page on our Website: This page provides a comprehensive overview of all fees associated with using services. It includes details on transaction fees, withdrawal fees, and any other charges that may apply. Reviewing this information ensures you are fully aware of any costs involved in using our platform. You agree to be bound by and comply with all relevant additional terms and conditions that apply to your use of services.
2.1. Eligibility Criteria. To qualify for registering a Account and utilizing Services, you must meet the following conditions:
a. Legal Capacity and Authority: You must be an individual, corporation, legal entity, or organization possessing the legal capacity, authority, and capability to (1) access and use Services, and (2) enter into and comply with the obligations set forth in these Terms.
b. Age Requirement: If you are an individual, you must be at least 18 years old to register and use our services.
c. Authorized Representation: If you are acting on behalf of a corporation or any legal entity, you must have the proper authorization to represent and legally bind that entity to these Terms.
d. Good Standing: You must not have been previously suspended or banned from using Services.
e. Restricted Status: You must not be classified as a Restricted Person, as defined in our policies.
f. Unique Account Requirement: You must not currently possess another active Account.
g. Legal Compliance: You must not be located, incorporated, or have business operations in any jurisdiction where:
I. Access or use of Services is illegal under applicable laws.
II. Using Services would cause us or any third party to violate applicable laws.
III. You must not be a resident of, or conduct business operations in, any country listed in our List of Prohibited Countries.
h. Additional Eligibility Requirements:
I. Financial Compliance: Ensure that your use of Services does not violate any financial regulations, including anti-money laundering (AML) and combating the financing of terrorism (CFT) laws.
II. Identity Verification: You must be willing and able to provide necessary documentation for identity verification as required by .
III. Technological Compatibility: Ensure that you have the necessary technology and resources to securely access and use Services.
IV. Risk Understanding: You must acknowledge and understand the inherent risks involved in using digital assets and Services.
By meeting these criteria, you can proceed to create a Account and engage with our services responsibly and legally.
2.2 Modifications to Eligibility Requirements. We retain the right to alter our eligibility requirements at any time, based solely on our discretion. Although we strive to provide advance notice for such modifications, there may be occasions where immediate changes are necessary without prior warning. These situations may include, but are not limited to:
I. Compliance with Laws: Adjustments mandated by new or updated legal and regulatory requirements.
II. User Protection: Changes introduced to safeguard or enhance user interests.
III. Time-Sensitive Issues: Situations that demand prompt action, leaving no opportunity for advance notice.
3.1. Reaching Out to Us. For detailed information about , please visit our website. If you have any inquiries, suggestions, or complaints, you can reach our Customer Support team through your client profile page or via the contact information provided at the bottom of our website, or reach out directly via email at support@muceniex.com. Specific notices may require distinct contact details, which will be provided in relevant sections of these Terms. Please note that the general contact address may not be monitored for all types of notices.
3.2. How We Will Connect with You. We will use the contact information you provide to stay in touch with you. This may include emails, SMS, or phone calls. It's crucial to keep your contact details accurate and up to date. If there are any changes to your contact information, please inform us immediately. Failure to do so may result in you missing important updates, notices, or other critical information from us.
4.1. Specific Product Terms. After successfully creating a Account, you gain access to a variety of Services. Your use of these services is governed by these Terms as well as additional Product Terms specific to each service. Each Service may have unique conditions, guidelines, and requirements that you must adhere to. It's essential to review these Product Terms carefully to understand how to properly use each service and any specific obligations you may have.
4.2. Third-Party Providers. You acknowledge and agree that certain Services are facilitated by third-party providers. These third-party entities are responsible for delivering specific functionalities or components of the Services. While we carefully select and partner with reputable third parties, we do not have direct control over their operations. Therefore, your use of services provided by third-party providers is subject to their terms and conditions, and is not liable for any issues arising from third-party services. It’s important to familiarize yourself with the terms and policies of these third-party providers to ensure a seamless experience.
5.1. Payment of Service Fees. You agree to pay all applicable fees related to your use of Services. These fees are customized for each service and transaction, and are displayed on the client dashboard once you have successfully registered and passed verification. Additionally, specific fees may be communicated to you through relevant Product Terms.
You grant us permission to withdraw all applicable fees, commissions, interest, charges, and other amounts due from your Account as specified in the fee details displayed on your client dashboard. If you owe an amount in a particular Digital Asset and do not have enough of that asset in your account, we reserve the right to convert and withdraw the necessary amount from another Digital Asset you hold. This conversion will be carried out at the prevailing rate on our Platform or another commercially reasonable rate we choose. Should your account lack sufficient Digital Assets, any outstanding amounts will become an immediate debt to us, payable in a form we reasonably determine.
5.3. Adjustments to Fees. We retain the right to revise our fee structure from time to time. Any changes to the fees will be implemented following the procedures outlined in clause 13.3 of these Terms.
5.4. Conclusiveness of Calculations. All calculations conducted by regarding the Services are considered definitive and binding, except in cases of obvious error. These calculations are carried out based on the specific methodologies applicable to each Service, executed with our best judgment and integrity.
6.1. Account Creation. To access Services and utilize our Platform, you must create and maintain an active Account. This account can be for individual users or for corporate entities, organizations, or other legal entities. The approval and provisioning of all Accounts are at our sole discretion. We reserve the right to decline any account application without providing a reason and to limit the number of accounts you may hold.
6.2. Exclusive Use. By creating a Account, you agree to the following:
I. Individual Users: If you are an individual, you will use your Account solely for personal purposes and not on behalf of any third party, unless we have given you prior written consent.
II. Corporate Users: If you are representing a corporation or other legal entity, your designated users ("Authorized Users") will utilize the Corporate Account exclusively for your entity's benefit and not for any third party, unless prior written consent is obtained from us. You are also responsible for ensuring that any party accessing the Platform through a sub-account undergoes appropriate identity verification and is approved as an "Authorized User." You are responsible for all activities conducted under your Account.
6.3. Identity Verification. To open a Account and use our services, you must comply with our identity verification procedures. This involves providing accurate and complete information about yourself and, if applicable, your Authorized Users. You must update this information promptly if any changes occur. To use Services, you must comply with our regulatory and legal requirements. This involves providing necessary information for identity verification and compliance with anti-money laundering (AML) and know-your-customer (KYC) regulations. This process includes submitting personal data as outlined in our Privacy Policy. Your account will remain inactive until we complete this verification process to our satisfaction. You consent to us carrying out necessary checks, either directly or through third parties, to verify your identity and prevent financial crimes. This may involve sharing your personal data with verification agencies, who will process these inquiries on our behalf. For more information, please refer to our Privacy Policy.
6.4. Additional Due Diligence. We may require enhanced due diligence procedures, including additional information about you or your business, further documentation, or in-person meetings with representatives. This is particularly applicable for clients in certain jurisdictions or as required by our policies.
6.5. Data Retention. We retain your personal data to facilitate continued use of Services and comply with legal requirements, such as tax, accounting, and anti-money laundering laws. Our Privacy Policy provides more information on how we collect and use your personal data.
6.6. Sub-Accounts. At our discretion, you may create and access sub-accounts within your Account. Each sub-account must be associated with a single individual or corporate entity and comply with our identity verification requirements.
7.1. When Additional Information Is Needed. reserves the right to request additional information and documentation from you at any time. This is necessary to comply with applicable laws, identity verification requirements, and to prevent financial crimes such as money laundering, terrorist financing, and fraud. You agree to provide any requested information, including personal details and documents related to the nature of your transactions. We will retain this information for the duration of your Account's active period, or as long as required by applicable laws.
7.2. Outcomes of Providing Information. Providing the requested information may impact your access to your Account and the transaction limits applicable to your use of Services. Our compliance and payments team will review the submitted documents. If everything is in order, any restrictions on your account will be lifted, allowing you to continue using our services without interruption. If there is a reasonable suspicion that the information provided is inaccurate, false, outdated, or incomplete, we may request corrections or additional information to ensure accuracy.
7.3. Implications of Not Providing Information. You are required to comply with any information requests promptly. If you fail to provide the requested information or do not comply in a timely manner, reserves the right to suspend or terminate your access to your Account and related services without prior notice. This action may be taken immediately to ensure compliance with legal and regulatory requirements and to protect the integrity of our platform.
8.1. Viewing Your Transaction History. You can access your transaction history through your personal dashboard. It is crucial that you regularly review your account activity and report any errors or discrepancies within thirty (30) calendar days of the history being made available to you.
8.2. Correcting Errors. We hold the right to amend any inaccuracies in your transaction history at any time. This may involve nullifying, canceling, or adjusting transactions that are affected by a significant error, or altering the transaction details to what we reasonably determine to be accurate and fair.
You understand and agree that if you engage in transactions with improper intent, or if a significant error is detected, is empowered to:
Should nullify a transaction under these provisions, any digital asset transfers linked to that transaction will be reversed as if the transaction never occurred. If adjusts a transaction, the revised details will be communicated to you through an agreed channel, and the necessary digital asset transfers will be executed to reflect the updated transaction terms.
You agree that you are solely responsible for your interactions with third parties that may be related to or dependent on any transactions that may cancel or amend under these terms.
8.3. Information Sharing. We may need to share information regarding your account and transaction history with third-party providers as required by these terms or applicable law. You agree that we are authorized to disclose such information. For more details on how we handle your personal data, please refer to our Privacy Policy.
9.1. Commands and Instructions. You shall be liable for any instructions provided to the platform. We disclaim any responsibility for inaccuracies or errors in the commands and instructions you submit. We do not actively monitor your instructions and therefore will not reject instructions on the basis of potential errors. However, if we detect suspicious activities that suggest invalid instructions, we reserve the right to reject and investigate such instructions further. Once instructions are submitted, they cannot be withdrawn. It is your responsibility to ensure the validity and accuracy of your instructions. We reserve the right to record all your instructions.
9.2. Response to Instructions. By submitting instructions on your accounts, you authorize us to execute transactions, including buy/sell orders and other services provided by , on your behalf. Your instructions permit us to debit or credit your account and settle transactions through third-party providers or any integral features of . We reserve the right to adjust the balance of your digital assets or fiat currencies as per your instructions. If your balance is insufficient to cover the fees associated with your instructions, we reserve the right to refuse the transaction and inform you of the reason for the rejection. We also reserve the right to reject your instructions if your balance is insufficient to conduct the operations.
9.3. Privacy and Protection of Instructions. You acknowledge that your instructions may be transmitted through internet service providers and third-party providers, such as email or database service providers. Consequently, we do not guarantee that your instructions will be free from unauthorized access, and you assume this risk.
9.4. Withdrawals. Subject to these terms and provided that you have a sufficient balance in your account and your digital assets are not on hold, you may instruct us to transfer these assets to an external wallet address by submitting a request through your dashboard. Upon receiving this request, will (i) deduct the funds from your balance, and (ii) initiate the transfer on the blockchain to the wallet address specified by you. We reserve the right to decline processing the transaction if we identify any risks associated with it, including but not limited to Anti-Money Laundering (AML) or terrorism financing rules.
10.1. Submitting into Transactions. does not guarantee the successful execution of any instructed and submitted transactions, nor does it guarantee that such transactions will be executed within a specific timeframe. We disclaim any liability for any delays or failures in the execution of transactions.
10.2. Unverified Transactions. You are solely responsible for all transactions submitted from your account. It is your responsibility to ensure that your account is secured with multiple levels of security measures for authorization and transaction approval. We do not accept any liability for transactions that are not authorized by you. While we may assist in investigating unauthorized transactions, we do not assume responsibility for them. It is crucial that you take appropriate steps to protect your account from unauthorized access and ensure the integrity of your account credentials.
10.3. Retention of Transaction Information. Your transaction information may be shared with third-party providers to ensure compliance with Anti-Money Laundering (AML) regulations and to adhere to our compliance processes. We may share your transaction and personal data with third parties, including but not limited to liquidity providers, fiat partners, and external compliance forces. This sharing of information is necessary to facilitate the provision of services, maintain the integrity of our platform, and comply with legal and regulatory requirements.
11.1. Available Digital Assets.provides services and access to the digital assets displayed on your dashboard. The availability of these digital assets may change over time, with certain assets being removed and new ones introduced. We reserve the right to remove cryptocurrencies from the platform if they do not comply with our compliance guidelines or pose a threat to customers or regulatory bodies. Any such removal will be communicated to you via email. We are not responsible for digital assets not listed on our website. If you send an unsupported digital asset to your account, it will be considered lost, and we may be unable to assist in recovering these funds. If recovery is possible, an additional fee may be charged for this service.
11.2. Supported Stable and Asset-Backed Digital Assets.From time to time, we may support digital assets that are backed by or pegged to another asset, such as fiat currency, commodities (e.g., silver or gold), or other digital assets (“Asset-Backed Digital Assets”). By engaging in transactions involving Asset-Backed Digital Assets, you acknowledge and agree that: (a) you have thoroughly read, understood, and accepted all terms, conditions, and associated risks; and (b) has no obligation to purchase, repurchase, or facilitate the redemption of any Asset-Backed Digital Assets. We reserve the right to change, suspend, or discontinue any services related to Asset-Backed Digital Assets at our sole discretion. We make no representations regarding the stability or value of any Asset-Backed Digital Asset, nor the amount or quality of reserves or collateral held by issuers or third parties in relation to such assets.
12.1. Your Obligations. You are responsible for ensuring that your hardware devices are free from viruses, malware, or any inappropriate material that could jeopardize the security of your account. We disclaim any liability for losses incurred due to your failure to protect your hardware devices. It is imperative that you maintain the integrity and security of your devices to prevent unauthorized access to your account.
12.2. Security Protocols. You and all authorized users of the account must take proactive measures to safeguard personal information used for authorization on the platform. This includes:
a. Adhering strictly to all our established procedures and protocols;
b. Creating a robust password and maintaining the security and control of your login credentials;
c. Keeping your registered email and phone number up to date to receive important notifications and alerts;
d. Never allowing remote access or sharing your device screen with anyone while logged into your account;
e. Remembering that we will never request your passwords or two-factor authentication codes under any circumstances; and
f. Logging out from the platform at the end of each session.
You must ensure that your email and password are stored securely and promptly inform us if you suspect any unauthorized access to your account.
12.3. Monitoring Your Account Activity. Regularly review your account activity and transaction history through your user dashboard. If you notice any unusual activity or transactions that you did not authorize, you must notify us immediately.
12.4. Responding to Suspected Security Breaches. If you suspect a security breach, you must:
a. Notify us immediately using the contact details provided in clause 3.1 and continue to provide accurate and updated information throughout the duration of the breach;
b. Immediately lock your account using the disable account function on the platform or any other method prescribed by us;
c. Take any additional steps reasonably required by us to mitigate, manage, or report the security breach.
We reserve the right to request any documents deemed necessary for identifying the security breach and implementing measures to mitigate further potential threats, and you agree to promptly provide such documents. Additionally, you consent to our sharing of this information with any third parties that may be required to investigate the breach.
13.1. Protocol for Updates. We reserve the right to amend these terms and conditions at any time during your use of the platform and its services. Any such changes will be communicated to you via email and will be visible on your personal dashboard. We endeavor to notify you of updates prior to their implementation; however, due to the dynamic nature of the industry, it may be necessary to make rapid updates, limiting our ability to provide timely notice. These changes may include but are not limited to:
a. Amendments required by changes in laws or regulations;
b. Modifications aimed at clarifying and improving these terms and conditions.
13.2. When Changes Come Into Effect. You will be informed of changes to the terms and conditions via email and/or additional communication channels. If you do not agree to the changes, you have the right to close your Account in accordance with clause 14.1 of these Terms. Continued access to or use of Services will constitute acceptance of the updated Terms.
13.3. Changes to Fees. We may periodically revise our pricing structure. Such changes will be communicated to you via email. If you do not wish to accept the changes, you are free to close your Account in accordance with clause 14.1 of these Terms. Continued access to or use of Services will be deemed acceptance of the updated Terms.
14.1. Your Right to Terminate Your Account. You have the right to close your account at any time by following the account closure instructions provided on your personal dashboard. There is no fee for closing your account; however, you are responsible for settling any outstanding fees or debts owed to us. By requesting account closure, you authorize us to cancel any open transactions and deduct any outstanding debts from your account balance.
In certain situations, account closure may not be permitted, including but not limited to:
a. Situations where you are attempting to avoid an investigation by regulatory authorities;
b. The presence of ongoing transactions or unsettled claims;
c. Any unpaid balances or debts on your account;
d. Your account being under restriction, such as a freeze, hold, limitation, or reserve.
14.2. Post-Closure Procedure. Upon closing your account, you have the right to withdraw all remaining funds to an external wallet address. If you do not withdraw your funds within 30 days from the account closure date, your account will be deemed dormant.
14.3. Dormant Account Policy. If you do not respond within 30 days as stipulated in clause 14.2, we may take the following actions:
a. Classify your account as dormant;
b. Convert the digital assets within the dormant account to another type of digital asset, without assuming any liability for loss of profit, tax obligations, or any other losses arising from such conversion;
c. Transfer the dormant account and/or any digital assets contained therein to a third party (including, but not limited to, another affiliate, a third-party custodian, or an isolated wallet), if deemed reasonably necessary. Retrieval of your digital assets will be contingent upon meeting our verification requirements or those of the relevant third party, as well as any other applicable terms and conditions;
d. Modify your dormant account to provide you with a contractual claim on the quantity and type of digital assets that were held before the account was designated as dormant;
e. Impose a monthly maintenance fee for the dormant account, which will be deducted to cover the costs associated with maintaining the digital assets with any affiliate or third party;
f. Terminate the dormant account at any time.
You acknowledge that we are under no obligation to pay any rewards, incentives, or interest that might otherwise have been agreed, to your dormant account concerning the digital assets credited to it.
15.1. Our Discretionary Powers. We retain the right to discontinue, either temporarily or permanently, any or all services or features provided by at our sole discretion. Specifically, we may:(1) if legally permissible, reverse, cease, or interrupt any transactions involving fiat or digital assets;(2) terminate, suspend, or limit your access to any or all services;(3) terminate, suspend, close, place a hold on, or restrict your access to any or all of your accounts;(4) refuse to transmit your instructions for fiat or digital asset transactions to third-party providers;(5) undertake any measures we consider necessary, with immediate effect and for any reason, including but not limited to circumstances where:
a. You are, or have become, ineligible to use one or more services.
b. We reasonably believe or suspect that:
i. The individual utilizing your account is not you, or your account has been compromised, or we suspect that your account is being used for illegal or fraudulent activities;
ii. Multiple individuals are accessing and transacting through the same account, or we suspect that your account is being used for illegal or fraudulent activities;
iii. The information you have provided is falsified, incomplete, or the documents submitted are forged.
c. We have legitimate concerns regarding your creditworthiness or financial stability, including:
i. If you are an individual, you have been declared bankrupt, are of unsound mind, have committed an act of bankruptcy, or there are proceedings initiated to declare you bankrupt;
ii. If you are acting on behalf of a corporation, the corporation is unable to meet its debt obligations as they become due, or there are proceedings initiated to place the corporation into insolvency, judicial management, receivership, administrative management, or any similar proceedings;
iii. Submission of required information and documents as per clause 7 is pending.
d. Submission of enhanced due diligence documentation is pending as per clause 7.
e. We possess information or have a reasonable belief that we are required to take action under any Applicable Law or by any court or authority in any jurisdiction to which we are subject.
f. We have determined or suspect:
i. That you have violated these Terms or any Product Terms on the platform;
ii. That any transaction is unauthorized, erroneous, fraudulent, or unlawful, or we suspect that your account or the services are being used in a fraudulent, unauthorized, or unlawful manner;
iii. That there is any indication of money laundering, terrorist financing, fraud, or any other criminal activity associated with your account or your use of the services.
g. The use of your account is subject to any pending, ongoing, or threatened litigation, investigation, or judicial, governmental, or regulatory proceedings, and/or we perceive a heightened risk of legal or regulatory non-compliance associated with your account activity.
h. You have outstanding amounts owed to , whether due to a chargeback or on any other basis.
i. Any email communication to your registered email address is returned as undeliverable.
j. There is an issue with the verification of your identity.
k. There is any other valid reason necessitating such action.
We will make reasonable efforts to provide you with appropriate notice of such actions. However, there may be instances where we are legally required not to provide such notice due to Applicable Law.
15.2. Your Agreement and Understanding. You agree and acknowledge that:
a. The instances and circumstances outlined in clause 15.1 for potential suspension or termination of your account are not exhaustive; and
b. Our decision to take certain actions, including but not limited to, terminating, suspending, or restricting your access to your account or the services, may be based on confidential information crucial to our risk management, anti-money laundering, and compliance policies. You agree that we are under no obligation to disclose the details of our risk management policies.
15.3. Consequences of Exercising Our Rights. When we deactivate, suspend, hold, or restrict access to your account or any part of the services provided by :
a. Any open trades may be closed, and the funds returned to your balance. Any instructions given to the platform may be disregarded and rejected.
b. Any chargebacks related to the use of your account may result in the immediate suspension of your account.
c. To reactivate your suspended or restricted account, you will be required to reimburse us the full value of the chargeback, including any applicable fees and debts owed to us.
d. In the event of chargebacks, we are authorized to deduct any costs and fees directly from your account without prior notice.
15.4. Unlawful Possession of Funds. If we receive credible information and have reasonable grounds to believe that any digital asset or fiat currency held in your account is stolen or acquired unlawfully (whether by you or others), we may, at our discretion, place a restriction on your funds and your account. Such a restriction may remain in place until we have sufficient evidence proving that your funds are legitimate and not obtained through unlawful means. We will participate in the resolution of any dispute concerning the funds held in your account.
15.5. Access to Services in Different Jurisdictions. Residents of certain countries may only be able to access some services, and these services may vary from time to time. If you travel to a location listed among our Prohibited Countries, access to services may be blocked. This may affect your ability to trade on the platform, monitor existing orders, manage open positions, or utilize other services. You must not attempt to circumvent any such restriction, including by using a virtual private network (VPN) to alter your IP address.
The intellectual property rights associated with , including but not limited to its technologies, software, algorithms, and proprietary information, shall remain the sole property of .
For the duration of these Terms, or until your access to the Services is suspended or terminated (whichever occurs first), we grant you a non-exclusive, non-transferable license to use the intellectual property, excluding trademarks, solely as necessary to receive the Services. This license is granted for non-commercial personal use or internal business purposes, in accordance with these Terms.
18.1. Grant of License by You. You hereby grant us a perpetual, irrevocable, royalty-free, worldwide, and non-exclusive license to use any intellectual property you provide ("User IP") to the extent that it:
a. Forms part of, or is necessary for the use of, any intellectual property created by ("Created IP"); and
b. Is necessary to enable us to provide you with the Services from time to time.
18.2. Our Right to Sub-License. The license granted by you under this clause includes our right to sub-license your User IP to third parties as required to enable and its affiliates to provide you with the Services or any portion thereof.
19.1. Ownership of Created IP. Any intellectual property created by ("Created IP") shall automatically vest in upon its creation.
19.2. Assignment of Rights. You hereby assign to us (and agree to ensure that any agents, representatives, or contractors assign) all present and future rights and interests in the Created IP with full title guarantee. This assignment includes the transfer of all intellectual property rights and interests that may arise in the future. If requested, you agree to (and will ensure that any agents, representatives, or contractors will) sign and execute all necessary documents and perform any acts required by us to perfect the assignments under this clause, without any charge to us.
20.1. Disclaimer of Responsibility. You acknowledge and agree that: (1) we are not responsible for any user-generated content ("User Material"), whether provided by you or third parties, that may be made available on the Platform or the Sites; and (2) any use of such User Material is at your own risk, and we do not provide any warranties or guarantees regarding its accuracy, reliability, or quality.
20.2. Our Discretionary Authority. We reserve the right, at our sole and absolute discretion, to remove, modify, or reject any content that you submit, post, or display on the Platform or the Sites (including any User Material) for any reason. We may take any actions we deem appropriate, including but not limited to issuing written warnings, removing User Material, seeking damages or other monetary compensation, suspending or terminating your account, or restricting your access to the Platform and/or the Sites. We also reserve the right to prohibit you from any future use of Services.
20.3. Recording of Communications. You consent to our recording of any communications, whether electronic, by telephone, video call, or other means, that occur between you and us in relation to these Terms. Such recordings may serve as evidence of the communications between you and us. You agree that telephone conversations and video calls may be recorded for purposes including, but not limited to, responding to inquiries, ensuring compliance with applicable laws, improving our services, and providing customer support.
By opening a Account or engaging in any Transactions, and without prejudice to any other restrictions or limitations set forth in these terms, you agree that you and any Permitted User will not:
a. Breach these Terms or any related agreements, including but not limited to, any Product Terms;
b. Utilize Services in any manner that contravenes our Prohibited Use Policy;
c. Employ Services for resale or commercial purposes, including conducting transactions on behalf of other individuals or entities, unless expressly authorized in writing by us;
d. Engage in activities intended to manipulate or artificially influence the price of any Digital Asset (market manipulation), including but not limited to pump-and-dump schemes, wash trading, self-trading, front running, quote stuffing, and spoofing, irrespective of whether such actions are prohibited by Applicable Law;
e. Participate in fraudulent activities or cause suspicion that you or any Permitted User have engaged in fraudulent activities and/or Transactions;
f. Use Services to conduct or participate in lotteries, gambling activities, bidding fee auctions, sports forecasting or odds making, fantasy sports leagues with cash prizes, internet gaming, contests, sweepstakes, or games of chance;
g. (1) Attempt to receive funds from both us and another user for the same Transaction during a Claim; (2) Operate your business or use the Services in a manner that results in, or may result in, complaints, disputes, claims, reversals, chargebacks, fees, fines, penalties, or other liabilities to us, other users, third parties, or yourself; and (3) Allow your Account to have a negative balance or quantity of Digital Assets;
h. Provide any false, inaccurate, or misleading information in connection with your use of the Services, in communications with us, or otherwise related to these Terms;
i. (1) Utilize any deep linking, web crawlers, bots, spiders, or other automatic devices, programs, scripts, algorithms, or methods, or any similar or equivalent manual processes to access, obtain, copy, or monitor any part of the Platform, or replicate or bypass the navigational structure or presentation of Services in any way to obtain or attempt to obtain any materials, documents, or information not intentionally provided through Services; (2) Attempt to access any part or function of the Platform without authorization, or connect to Services or any of our servers or any other systems or networks of any Services provided through the Platform by hacking, password mining, or any other unlawful or prohibited means; (3) Probe, scan, or test the vulnerabilities of Services or any network connected to the Platform, or violate any security or authentication measures on Services or any network connected to Services; (4) Reverse look-up, track, or seek to track any information of any other users or visitors of Services; (5) Take any actions that impose an unreasonable or disproportionately large load on the infrastructure of systems or networks of Services or , or the infrastructure of any systems or networks connected to Services; (6) Use any devices, software, or routine programs to interfere with the normal operation of Services or any transactions on Services, or any other person’s use of Services; or (7) Forge headers, impersonate, or otherwise manipulate identification to disguise your identity or the origin of any messages or transmissions you send to us;
j. Alter or adapt the whole or any part of the Platform, or integrate the Platform into another program or application;
k. Disassemble, decompile, reverse-engineer, or otherwise attempt to derive the source code, object code, underlying concepts, ideas, or algorithms of the Platform or any components thereof;
l. Modify, replicate, duplicate, copy, download, store, further transmit, disseminate, transfer, disassemble, broadcast, publish, remove or alter any copyright statement or label, or license, sub-license, sell, mirror, design, rent, lease, private label, grant security interests in such IP or any part of the intellectual properties, or create derivative works or otherwise exploit any part of the IP;
m. Facilitate the introduction of viruses, Trojan horses, worms, or other computer programming routines that may damage, interfere with, intercept, or expropriate any system, data, or information in connection with the Services;
n. (1) Utilize an anonymizing proxy; (2) Use any temporary, disposable, self-destructive, or similar email address when opening a Account and/or using the Services; (3) Use any device, software, or routine to bypass our robot exclusion headers, or interfere or attempt to interfere with our Sites or the Services; and (4) Take any action that may cause us to lose any of the services from our internet service providers or other suppliers;
o. Create or attempt to create any security interest over your fiat currency or digital assets held in any of your Accounts without our prior written consent.
p. (1) Infringe upon, or attempt to infringe upon, any Applicable Law; or (2) Our intellectual property rights or those of any third party, including copyrights, patents, trademarks, trade secrets, or other proprietary rights, as well as rights of publicity or privacy;
q. (1) Access or use, or attempt to access or use, Services directly or indirectly in connection with jurisdictions deemed high-risk by , including but not limited to, Cuba, Iran, North Korea, Syria, and the Crimea region; or (2) Individuals or entities considered as prohibited countries by .
a. All documents and information, whether personal or corporate, provided by you are exhaustive, accurate, truthful, and current in every respect, enabling us to accurately assess your eligibility to access the platform or utilize services.
b. All decisions made in connection with these Terms have been derived solely from your own independent judgment, following a thorough evaluation of your financial resources, ability, and willingness to assume relevant risks, as well as your financial objectives.
c. You possess the complete legal authority, power, and capacity to: (1) access and use the Platform and/or the Services; and (2) enter into, execute, and fulfill your obligations under these Terms and any related agreements, including but not limited to any Product Terms.
d. If you are acting on behalf of a corporation, partnership, or trust:
i. The corporation, partnership, or trust is, and will continue to be, operated in full compliance with all relevant laws and regulations, as well as any governing documents or agreements.
ii. You will promptly inform us of any changes in the status of directors, partners, trustees, settlers, ultimate beneficial owners, or any individuals authorized to manage your Account, including instances of resignation, removal, appointment, or death.
iii. You will notify us immediately if the corporation, partnership, or trust is dissolved, either voluntarily or involuntarily.
e. All necessary consents, permissions, authorizations, approvals, and agreements from third parties, as well as all requisite filings, registrations, and declarations with any regulatory bodies or governmental authorities, have been obtained unconditionally in writing, disclosed to us, and remain in effect. These are required for you to (1) access and use the Platform and/or the Services; and (2) enter into, execute, and perform the transactions contemplated under these Terms and any related agreements.
f. These Terms and any related agreements represent valid and legally binding obligations, enforceable against you in accordance with their provisions.
g. You are not classified as a Restricted Person.
h. If you are a legal entity, you are properly constituted, organized, and existing in accordance with the laws of your jurisdiction, with the full legal capacity to conduct your business operations. If you are an individual, you are at least 18 years of age and fully capable of managing your own affairs.
i. Your use of the Platform and/or the Services, as well as your execution, delivery, and fulfillment of obligations under these Terms and any related agreements, will not:
ii. If you are a legal entity, partner in a partnership, or trustee of a trust, conflict with or breach any provision of your organizational documents, articles of association, partnership agreement, trust deed, or similar governing documents.
iii. Constitute a breach of, or default under, any agreement, instrument, document, or obligation to which you are a party or by which you or your assets are bound.
iv. Cause you, us, or any third party to violate any applicable law, regulation, court order, or directive issued by any governmental or regulatory authority.
24.1. Service Interruption. We may occasionally suspend access to your Account and/or Services for both scheduled and emergency maintenance. While we strive to ensure that transactions on the Platform are processed promptly, we do not make any representations or warranties regarding the time required to complete processing, as this is influenced by numerous factors beyond our control.
24.2. Accuracy of Content. Despite our efforts to update the information on the Sites and the Platform, we do not make any representations, warranties, or guarantees, whether express or implied, that the content on the Sites and the Platform, including information related to the Services, is accurate, complete, or current.
24.3. Third-Party Links. Links to third-party websites (including, but not limited to, content, materials, and/or information on those websites) may be provided for your convenience but are not under our control. You acknowledge and agree that we are not responsible for any aspect of the content, materials, information, or services contained in any third-party websites accessible or linked from the Platform or the Sites.
24.4. Network Access and Device Compatibility. You are responsible for securing the necessary data network access to use the Services. Additionally, you are responsible for acquiring and maintaining compatible hardware or devices required to access and use the Services and Sites, including any updates. does not guarantee that the Services, or any part thereof, will function on any particular hardware or devices. The Services may experience malfunctions and delays inherent in the use of the internet and electronic communications.
25.1. Responsibility for Third-Party Claims. You commit to indemnify and hold us harmless, upon our request, from any claims, lawsuits, actions, demands, investigations, or proceedings initiated by any third party, government agency, or regulatory body. This indemnity includes all associated liabilities, damages (whether direct or consequential), losses (including but not limited to direct, indirect, or consequential losses, loss of profits, and reputational harm), costs, and expenses, such as interest, penalties, legal fees, and other reasonable attorney and professional fees and costs ("Losses") arising out of or related to:
a. Your use of or access to your Account and/or Services;
b. Any breach or alleged breach of these Terms or any violation of any clause or sub-clause of these Terms by you, including any Product Terms and other terms incorporated herein;
c. Any infringement of applicable laws or regulations by you; and
d. Any violation of third-party rights by you.
25.2. Waiver and Release of Claims. You hereby irrevocably and unconditionally release us from any and all claims, demands, and liabilities, and waive any rights you may have now or in the future against us, with respect to any Losses you may suffer or incur arising directly or indirectly from any disputes you have with other users or third parties in connection with the Services (including transactions involving Digital Assets) or any issues related to these Terms.
26.1. Our Responsibility. and its affiliates shall not be held liable for any loss or damage incurred by you or any third party, except where such loss or damage is solely and directly attributable to ’s gross negligence, willful misconduct, actual fraud, or a material and continuing breach of obligations under these Terms. Notwithstanding the foregoing, and regardless of any other provision within these Terms, the cumulative liability of and all its affiliates shall in no event exceed the total amount of fees paid by you to in the 12-month period immediately preceding the event that gave rise to the loss. This sum shall constitute full and final settlement and discharge of all liabilities of and its affiliates for any and all losses and claims arising from the relevant events.
You acknowledge and agree that:
a. Neither nor any of its affiliates is aware of any special circumstances unique to you that would alter the adequacy of monetary damages as a remedy.
b. Monetary damages are deemed an adequate remedy for any breach of these Terms, and as such, you are not entitled to any other forms of legal or equitable relief, including but not limited to claims in rem, injunctions, and/or specific performance.
26.2. Exclusions and Limitations. To the maximum extent permitted by applicable law, and its affiliates disclaim all warranties, whether express, implied, statutory, or otherwise, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, or completely secure.
26.3. No Liability for Indirect Damages. Under no circumstances shall or its affiliates be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
a. Your use or inability to use the platform or services;
b. Any unauthorized access to or use of our servers and/or any personal information stored therein;
c. Any interruption or cessation of transmission to or from our services;
d. Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party;
e. Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the services.
26.4. Acknowledgment of Risks. You acknowledge that the use of digital assets involves significant risk. Prices can fluctuate on any given day, and such fluctuations may increase or decrease the value of your assets at any given moment. Accordingly, you should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition. You understand and agree that you are solely responsible for any decision to buy, sell, hold, or otherwise engage in transactions involving digital assets.
27.1 Limits of Responsibility. In accordance with these Terms, you acknowledge and agree that is not liable for:
a. Any direct or indirect losses, including but not limited to loss of profits, business opportunities, or any damages or costs arising from the use of Services, such as:
i. Risks highlighted in the Risk Advisory, which may be updated periodically;
ii. The functionality, security, or availability of the underlying protocols of any Digital Asset;
iii. The valuation of Backed Digital Assets, or the sufficiency of reserves held by the issuer of any Backed Digital Asset;
iv. Actions or inactions taken in accordance with these Terms;
v. Errors, omissions, or inaccuracies in Digital Asset price data, delays, or interruptions in the transmission of such data;
vi. Interruptions due to regular or emergency maintenance, including service changes resulting from such maintenance;
vii. The theft of devices used to access Services;
viii. Actions, omissions, or breaches of these Terms by other users, or damages caused by third-party actions;
ix. Issues arising from: 1. Damage or interruptions caused by viruses, spyware, or malware affecting your equipment, or phishing or spoofing attacks; 2. Hardware failures, damage, or destruction, or the loss or corruption of data stored on your hardware; 3. Technical problems, system failures, communication line failures, high internet traffic or demand, security breaches, or similar issues;
x. Our decision to decline your application to open a Account;
xi. Any termination, suspension, hold, or restriction of access to your Account or Services, including your inability to withdraw Digital Assets, issue instructions, or conduct transactions during such periods;
xii. Transaction limits applied to your Account;
xiii. Our decision to support or not support certain Digital Assets;
xiv. Inability to contact you using the information you provided;
xv. Closure of dormant accounts;
xvi. Failures or delays in completing transactions;
xvii. Refusal or delay in acting on any instruction;
xviii. Breaches of security of your email account or any security incident;
xix. Losses due to third-party actions, including fraud or scams where is only the recipient of funds or digital assets, and the conversion of fiat currency to digital assets;
xx. Losses resulting from your request to transfer Digital Assets away from our platform.
b. Indirect Losses Any loss of business, profits, anticipated savings, opportunities, or any special, punitive, incidental, indirect, or consequential losses or damages related to your use of our platform or services, agreements, or these Terms.
c. Market-Related Losses Losses incurred due to obvious errors, extreme market volatility, or the cancellation/amendment of any transactions, whether direct or indirect, including loss of profit and opportunity, even if we were aware of or could reasonably foresee such losses.
d. Timely Claims Losses associated with claims not formally initiated within one year of the incident. This clause modifies any applicable legal limitation periods to the minimum enforceable length if required by law. Additionally, claims must be resolved exclusively through binding arbitration, as detailed in Clause 29.
e. Damage or Interruption We are not responsible for any damage or interruptions caused by malware, phishing, spoofing, or other attacks on your devices. We recommend regularly using reputable antivirus software. Be cautious with SMS and email communications, as they are susceptible to spoofing and phishing attacks. You and your Permitted Users are responsible for safeguarding your login credentials and security details at all times.
To clarify, this section does not infringe upon any mandatory legal rights you possess under applicable laws.
28.1. Initial Contact and Internal Resolution. If you have any issues with Services, please contact us first. We aim to resolve your concerns without formal legal action whenever possible. If your issue cannot be resolved immediately, we will assign a ticket number to begin the internal dispute resolution process. will work to resolve the dispute as quickly as possible. Both parties agree to negotiate in good faith to resolve the issue, keeping these discussions confidential and protected under applicable rules that prevent their use as evidence in any legal proceedings.
28.2. Notice of Claim. If the dispute cannot be resolved internally and you wish to pursue a claim against , you must submit a written "Notice of Claim" outlining the basis of your claim. The Notice of Claim should include: (1) a description of the nature and basis of the claim or dispute, (2) the specific relief sought, (3) the original ticket number, and (4) your custody account email. Submit the Notice of Claim to the designated web address. Once the Notice of Claim is provided, either party may submit the dispute to arbitration as outlined below.
28.3. Prerequisites for Legal Proceedings. Submitting a dispute to for internal resolution and delivering a Notice of Claim are mandatory steps before initiating arbitration or any other legal proceedings.
28.4. Confidentiality During Arbitration. During arbitration, neither party will disclose the amount of any settlement offered to the arbitrator.
29.1. Arbitration Jurisdiction and Governing Law. Unless otherwise mandated by applicable law or providing an alternative choice, you and agree that any claim will be resolved through final and binding individual arbitration. This arbitration will be administered by the Arbitration Court of the Czech Republic, according to its rules in force at the time, which are incorporated by reference into this clause.
29.2. Seat of Arbitration. The seat of arbitration will be in Prague, Czech Republic.
29.3. Language of Arbitration. The arbitration proceedings will be conducted in English.
29.4. Filing Limitation Period. Any arbitration against must be initiated by filing and serving a Notice of Arbitration according to the rules of the Arbitration Court of the Czech Republic within one (1) year from the date you first became aware or should have reasonably become aware of the act, omission, or default giving rise to the claim (“Limitation Period”). This Limitation Period includes the Dispute Resolution Period specified in clause 28. Claims not filed within this period will be barred from any remedy or relief. If this Limitation Period conflicts with applicable law, the shortest permissible period under applicable law will apply. Notices of Arbitration can be served on as per the applicable laws and rules of service.
29.5. Notice of Arbitration Commencement. If initiates arbitration against you, we will notify you at the email address or mailing address you have provided. Such notice will be deemed effective for all purposes, including determining the adequacy of service. It is your responsibility to ensure that the email and mailing addresses on file with are current and accurate.
30.1. Confidential Nature of Arbitration. Both parties agree to maintain the confidentiality of the arbitration proceedings. This includes the existence of the arbitration, the content of the claim, all documents and information exchanged, and any submissions, orders, or awards made. Disclosure of such information is restricted to the tribunal, the Arbitration Court of the Czech Republic, the parties involved, their legal counsel, experts, witnesses, accountants, auditors, insurers, and any other necessary personnel for the arbitration process. However, disclosure is permitted in the following circumstances: a. With written consent from the other party; b. As required by applicable law or regulations of any relevant regulatory or supervisory authority; c. In connection with the initiation, defense, or enforcement of any legal proceedings to challenge or enforce an arbitration award; d. If the information is publicly available through no breach of this agreement. The confidentiality obligations outlined in this clause will survive the termination of these Terms and the conclusion or suspension of any arbitration initiated under these Terms.
These Terms, and any disputes arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Czech Republic, without regard to its conflict of law principles. Any legal actions or proceedings arising out of or related to these Terms shall be brought exclusively in the courts located in Prague, Czech Republic. You hereby irrevocably consent and submit to the exclusive jurisdiction of such courts for the purposes of litigating any such action.
You hereby waive any right to bring any claim, dispute, or controversy against as a className, collective, representative, or mass action, whether through arbitration or otherwise. Any claim you bring must be brought in your individual capacity, and not as a plaintiff or className member in any purported className, collective, representative, or mass proceeding. The arbitrator shall have no authority to hear or arbitrate any className, collective, representative, or mass action, nor to consolidate or join claims of other persons or parties who may be similarly situated. Should this className action waiver be deemed unenforceable, the entirety of the arbitration agreement shall be null and void. Notwithstanding any other clause in these Terms, this className action waiver shall survive the termination of these Terms.
34.1. Governing Law. These Terms and any disputes arising from or relating to their subject matter shall be governed by and construed in accordance with the laws of the Czech Republic, without regard to its conflict of law principles. Any legal proceedings or actions related to these Terms shall be exclusively brought in the courts located in Prague, Czech Republic. You hereby consent to the exclusive jurisdiction of such courts.
34.2. Notices. Notices from us to you will be delivered to the email address you provided during registration. You must provide notices to us only as directed, which may be updated periodically. All notices under these Terms and Conditions must be in writing and in the English language.
34.3. Updates. All official updates, modifications, or amendments to these Terms will be communicated through the customer dashboard on our platform or via email. It is your responsibility to regularly check for such updates and stay informed about any changes.
34.4. Complete Agreement. The Terms, along with any applicable Product Terms, represent the entire agreement between you and us regarding the Services. Both parties acknowledge that they have not relied on any statement, representation, assurance, or warranty (whether made negligently or innocently) that is not expressly outlined in the Terms or any Product Terms.
34.5. Assignment. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent, which may require additional information or enhanced due diligence. We reserve the right to assign or transfer any of our rights or obligations under these Terms at any time to any other entity, including but not limited to situations involving mergers, acquisitions, or other corporate reorganizations involving .
34.6. Severability. If any provision or part of a provision of these Terms is found to be illegal, invalid, or unenforceable, such provision will be modified to the minimum extent necessary to make it enforceable. If such modification is not possible, the affected provision or part will be severed, and the remaining provisions of these Terms will continue in full force and effect.
34.7. Communication Records. You consent to us recording all telephone, email, and chat conversations, as well as any other forms of communication, including those used to give instructions or effect transactions between you and us. These recordings will be our exclusive property and may be used as evidence in any disputes or legal proceedings.
34.8. Language. These Terms may be translated into other languages for your convenience. In the event of any inconsistency or ambiguity between the English version and a translated version, the English version shall prevail.
34.9. Continuation of Obligations. All provisions of these Terms that inherently extend beyond the termination or expiration of these Terms shall remain in effect and continue to be binding upon the parties even after such termination or expiration.
34.10. Digital Asset Recording. We document in your Account the quantity and type of any digital assets credited to you. Digital assets held by on your behalf will not be segregated in separate wallets from those held for other users or for our business operations. utilizes an internal ledger system to track customer entitlements to digital assets. Each user will have a ledger-based (off-chain) account within the system, identified by a unique identifier (UID) and associated login credentials, which records their credit balances. does not act as a trustee for these digital assets and does not owe any trustee duties. When you instruct to transfer or manage digital assets, we will not use specifically identifiable assets but will use assets of the same quantity and type as those credited to your account. You will not have a right to specific digital assets, but rather to an equivalent quantity and type.
34.11. Unforeseen Events. We are not liable for any delays or failures to perform our obligations under these Terms due to circumstances beyond our control, such as natural disasters, wars, or other events of force majeure.
34.12. No Waiver. Any delay or failure by us to enforce any right or remedy under these Terms does not constitute a waiver of that right or remedy. All rights and remedies available to us under these Terms are cumulative and do not exclude any other rights or remedies provided by law.
34.13. Right of Set-Off. In addition to any other legal remedies available, we may offset any amounts you owe us against any amounts we owe you. You must pay all sums due to us in full, without any set-off, counterclaim, deduction, or withholding, except as required by law.
34.14. Privacy of User Information. If you obtain information about another user through our Platform or Services, you must keep it confidential and use it only for purposes related to the Services, in compliance with applicable laws. You must not disclose or distribute any user information to third parties or use it in any other way except as necessary to complete a transaction.
34.15. Disclosure of Breaches. If you breach these Terms, may disclose details of the breach and any related information you have provided to us, where necessary to protect other users and in accordance with applicable laws.
34.16. Account Holder's Death. In the event of your death or incapacity, your legal representatives or beneficiaries must notify us in writing. If we have reason to believe you have died, we may suspend your Account until: We receive sufficient evidence of your death or incapacity; Instructions are received from your legal representatives or beneficiaries on how to proceed; All necessary legal processes regarding the account have been satisfied.
34.17. Tax Obligations. You are solely responsible for determining and managing your tax obligations related to payments and transactions made or received through the Services. This includes collecting, reporting, and remitting the correct amounts to the relevant tax authorities. We do not assume any responsibility for determining the applicability of taxes to your transactions or for collecting, reporting, or remitting taxes arising from your use of the Services.
You acknowledge that may provide certain transaction reports to tax authorities and may, at its discretion or as required by law, furnish you with documentation or records necessary for calculating your tax liabilities. Additionally, we reserve the right to withhold and deduct any applicable taxes from your transactions as required by law.
a. The headings and numbering of clauses are provided for convenience only and do not influence the interpretation, precedence, or meaning of any clause or sub-clause within these Terms.
b. The terms "include" and "including" are to be understood as "including without limitation."
c. Any commitment to perform or refrain from performing an act shall be construed as including a commitment not to allow or tolerate the performance of that act.
d. Words in the singular form shall be interpreted to include the plural form and vice versa, and words referring to any gender shall include all genders.
e. Any reference to a document pertains to that document as it may be amended, varied, or updated from time to time, provided such changes do not breach these Terms or the document itself.
f. In case of any conflict between these Terms and other referenced documents the following hierarchy of precedence shall apply:
g. Unless the context specifically requires otherwise, the following terms shall have the meanings assigned to them within these Terms.
Account Closure refers to the process by which your account is terminated, including the cessation of all associated services and transactions, and the final settlement of any outstanding obligations or balances.
AML (Anti-Money Laundering) denotes the regulations, procedures, and actions taken to prevent and combat money laundering and other financial crimes. This includes compliance with legal requirements to detect and report suspicious activities.
Applicable Law encompasses all relevant or applicable statutes, laws (including common law), principles of equity, rules, regulations, regulatory principles and requirements, notices, orders, writs, injunctions, judgments, bylaws, rulings, directives, proclamations, circulars, mandatory codes of conduct, guidelines, practice notes, and interpretations issued by governmental bodies, regulatory or other authorities, or self-regulatory organizations that are pertinent to the provision, receipt, or use of Services, these Terms, or any Product Terms.
Asset-Backed Digital Assets are digital assets that derive their value from being backed by or pegged to another asset, such as fiat currency, commodities like gold or silver, or other digital assets, ensuring a tangible value reference.
Authorized User means an individual who has been granted specific permissions to access and use a account on behalf of a corporation, partnership, or other legal entity, with the authority to perform transactions and manage account activities.
Chargebackrefers to the demand by a credit card issuer or a fiat provider for a retailer to refund the amount of a transaction that is disputed, fraudulent, or otherwise problematic, reversing the payment made by the customer.
Confidential Information includes any proprietary or sensitive information that is not publicly known and is disclosed by to the user under conditions of confidentiality. This information must be protected from unauthorized disclosure and use.
Created IP represents any intellectual property developed by during the course of providing its services, including inventions, designs, processes, and any other creations of the mind.
Customer Support entails the assistance provided by to its users for resolving inquiries, issues, or complaints related to the use of services. This includes support through various channels such as email, phone, and online chat.
Digital Assets refer to assets that exist in digital form and are issued and transferred using blockchain technology, such as cryptocurrencies, tokens, and other blockchain-based assets.
Dispute Resolution is the process of resolving disagreements or disputes between users and through agreed-upon methods, such as mediation, arbitration, or other legal processes.
Dormant Account is an account that has been inactive for a specified period, leading to its classification as dormant and subject to specific policies, fees, and possible conversion or transfer actions.
Enhanced Due Diligence involves additional scrutiny and documentation required for certain transactions or accounts to comply with regulatory standards and mitigate financial risks, especially in high-risk scenarios.
Fiat Currency is government-issued currency that is not backed by a physical commodity but rather by the government that issued it, such as the US dollar, euro, or yen.
Fraud refers to wrongful or criminal deception intended to result in financial or personal gain, including activities like identity theft, account takeover, and transaction manipulation.
Intellectual Property (IP) means creations of the mind, such as inventions, literary and artistic works, designs, symbols, names, and images used in commerce, which are legally protected from unauthorized use by others.
KYC (Know Your Customer) is the process by which businesses verify the identity of their clients and assess the potential risks of illegal activities such as money laundering, including collecting and analyzing personal data and documentation.
Legal Entity is any organization or business that has legal rights and obligations, such as corporations, partnerships, trusts, and other recognized organizations that can enter into contracts and own property.
Maintenance involves scheduled or emergency work carried out to ensure the smooth operation and security of services, including updates, repairs, and improvements.
Market Manipulation includes activities intended to interfere with the free and fair operation of the market, such as creating artificial, false, or misleading appearances of price movements to deceive other market participants.
Personal Data encompasses any information relating to an identified or identifiable natural person, including names, addresses, identification numbers, and other personal identifiers.
Platform means the online system provided by that facilitates the trading, storage, and management of digital assets, accessible via the internet or specific software applications.
Prohibited Countries are countries where the use of services is restricted or prohibited by applicable laws, and users from these countries are not allowed to access the platform.
Regulatory Authority refers to any governmental or statutory body that oversees and enforces laws and regulations applicable to services, ensuring compliance with legal and regulatory standards.
A Restricted Person is an individual or entity that is prohibited from using services under applicable laws or regulations, including those on sanctions lists or involved in illegal activities is established, or has operations in, in any country listed in the List of Prohibited Countries.
Risk Advisory is the document that outlines the potential risks associated with using services, providing users with detailed information on the risks of investing in digital assets.
Security Breach refers to any incident that results in unauthorized access to data, applications, services, networks, and/or devices, potentially compromising the integrity, confidentiality, or availability of information.
Service Fees are the charges applied by for the use of its services, including transaction fees, maintenance fees, and any other applicable charges as specified in the fee structure.
Sub-Account is an additional account associated with a primary account, typically used for specific purposes or by authorized users, subject to the same or additional verification requirements.
Suspension means the temporary cessation of access to a account or services, which may be due to security concerns, regulatory requirements, or breaches of terms.
Terms refer to the terms and conditions that govern the use of services, including any additional policies, agreements, or terms incorporated by reference.
Third-Party Providers are external entities that provide services or functionalities integrated with services, such as payment processors, custodians, and other service providers.
Transaction means any activity involving the transfer, exchange, or management of digital assets or fiat currency using the platform, including buying, selling, and trading.
Unauthorized Access is the act of gaining access to an account, system, or data without permission, potentially leading to data breaches, fraud, and other security incidents.
User IP refers to the intellectual property provided by the user to , which may include content, designs, inventions, and other creations shared with the platform.
Verification is the process of confirming the identity and other details of a user to ensure compliance with regulatory requirements, involving checks on personal information and documentation.
Wallet is a digital tool that allows users to store, manage, and transact digital assets securely, typically involving encryption and security features to protect assets.
Withdrawal means the process of transferring digital assets or fiat currency from a account to an external wallet address or account, initiated by the user.
Account ID refers to the unique details, such as usernames, passwords, personal identification numbers, or other forms of authentication used to access your account or services and to send instructions.
Account History is the record within your account that details all past transactions and instructions provided, allowing users to review their account activity and transaction history.
, we, our, or us means NanoFrontier s.r.o, a company incorporated under the laws of the Czech Republic with registration number 21135401, located at Cimburkova 916/8, Žižkov (Praha 3), 130 00 Praha. We are licensed as a virtual service provider offering cryptocurrency exchange services.
Account means any accounts (including corporate accounts) or sub-accounts opened by for you to record your use of services, manage your digital assets, and facilitate transactions on the platform.
Services encompass all the functionalities, features, and offerings provided by through its platform, including but not limited to trading, storing, and managing digital assets.
User Material refers to the intellectual property rights in any content such as reviews, posts, information, data, and comments provided by you or other users on the Sites, the Platform, through the use of Services, or by any other means of communication.
Supported Digital Assets refer to the specific digital assets that are available for use, trading, or management within the platform.
Claim refers to any dispute, difference, or controversy between you and (and/or any Affiliates) that arises from, relates to, or is connected with:
(a) These Terms or any Product Terms, including issues of their existence, validity, interpretation, execution, breach, negotiation, termination, enforceability, or implications of their nullification;
(b) Your relationship with (and/or any Affiliates) as a user, whether the basis is contractual, tortious, statutory, fraudulent, misrepresentative, or under any other legal theory, and regardless of whether the claims arise during or after the termination of these Terms;
(c) Any non-contractual obligations stemming from or associated with these Terms, any Product Terms, or your relationship with (and/or any Affiliates).
Control refers to the ability of an individual or entity to ensure that the operations of another entity are conducted according to the directives of the controlling party. This control can be established through various means:
(a) In the context of a corporation, it entails being the beneficial owner of over fifty percent (50%) of the issued share capital or voting rights, having the authority to appoint and remove a majority of the directors, or having the power to control the decisions made at board meetings by virtue of any powers granted by the company’s constitutional documents, shareholders’ agreements, a majority of the board, or any other governing documents or mechanisms.
(b) In the context of a partnership, it involves being the beneficial owner of more than fifty percent (50%) of the partnership’s capital, or having the authority to control the composition or majority vote of the partnership’s management by virtue of any powers granted by the partnership agreement or any other governing documents or mechanisms.
Corporate Account refers to an account maintained with specifically for a corporation, entity, or organization to facilitate the use of Services. This type of account is tailored to meet the needs of businesses and other legal entities, allowing them to manage their digital assets and transactions within the platform.
Force Majeure Events refer to unforeseen and uncontrollable events that prevent from performing its obligations or providing its services. These events include, but are not limited to:
Instructions refer to any directives, commands, or requests issued by you to through the platform, detailing specific actions to be performed regarding your account or transactions. These may include, but are not limited to, buy or sell orders, account modifications, withdrawal requests, and other operational commands.
Permitted Users are individuals who have been authorized by you and communicated to , in accordance with these Terms, to act on your behalf regarding any Corporate Account. This authorization extends to acting on behalf of a third party with respect to a Sub-Account associated with a Corporate Account, provided prior written consent has been obtained from .
Local Terms refer to the specific laws, regulations, and legal requirements that govern the use of Services within different jurisdictions. These terms encompass all relevant local statutes, regulatory guidelines, compliance obligations, and any other legal provisions that may affect how operates in various regions. Local Terms ensure that 's operations are in full compliance with the legal frameworks of the countries or regions where its services are provided.
Privacy Policy refers to the document outlining our data privacy practices, accessible at www.muceniex.com/privacy-policy, detailing how we collect, use, and protect your personal information.
Risk Advisory signifies the general risk disclosure published on our Website, informing users of the potential risks associated with using Services.
Security Breach encompasses any incident compromising the security of your Account, including but not limited to:
Website denotes the online presence of , specifically located at www.muceniex.com, serving as the main portal for accessing Services and information.
NanoFrontier s.r.o., operating under the brand name , is regulated and licensed as a Virtual Asset Services Provider (VASP) in accordance with Czech Republic law. Our company is registered under IČO 21135401 and is located at Cimburkova 916/8, Žižkov (Praha 3), 130 00 Praha. All transactions and services provided are subject to the applicable terms and conditions and comply with relevant legal and regulatory requirements. By using our services, you acknowledge and agree to our Privacy Policy and Terms of Service. For any inquiries or further information, please contact us at legal@muceniex.com.